An edited translation does not appear on the storefront
You saved a translation in GLC, but the storefront displays different wording in that language.
Translations are outdated after changing the original content
You updated the original product description, page, or other content, but a target language still displays the previous wording.
Google Merchant Center or SEO tools show the default language
If your storefront looks translated but Google Merchant Center or an SEO tool still shows the default language, the page may be using GLC’s Auto Translation.
Translations appear after a delay
The page briefly displays its default language before the translated text appears. Auto Translation runs after storefront content loads, so a short delay can occur.
A banner or logo still shows the old image in another language
You changed a default-language image, but a target language still shows an older banner or logo.
I can't add or publish more languages or currencies
GLC doesn't let you publish another target language or currency, or shows that you've reached your limit.
Content is missing from the translation editor
Text appears on your storefront, but you cannot find it in Manage translation.
Currency conversion is delayed
A price appears in its original currency before changing to the selected currency, especially after switching product variants.
Geolocation selects an unexpected language
Visitors see the default language or a different language from the one you expect for their location.
The Geolocation modal does not appear
The recommendation modal does not appear when a visitor opens your storefront.
Geolocation stopped redirecting visitors
Visitors used to be sent to the right market or URL, but now they stay on the page they landed on.
Selector code remains after uninstalling GLC
The GLC app embed stops running after uninstalling the app. Selector placeholders added manually to theme files may still need to be removed.
Removed tax or shipping text still appears in another language
If a notice such as “Tax included” or “Shipping calculated at checkout” still appears after you switch languages, your theme may have separate wording saved for that language.
Translations are missing after changing the theme
After publishing a new theme, the Selector or translations stop appearing, or theme text loses its saved wording.
The storefront is slower after installing GLC
The storefront feels slower or receives a lower performance score after GLC is enabled.
Prices differ across Shopify Markets
Two visitors see different prices for the same product, even when they select the same currency.
The Selector appearance does not match the theme
The Selector's colors, font, spacing, or layout do not match your storefront.
The Shipping Discount promotion type is unavailable
Shipping Discount appears greyed out when you create a Geo Promotion.
Some storefront content remains untranslated
The storefront switches languages, but some text stays in the default language.
The storefront keeps reloading after enabling GLC
The storefront repeatedly reloads or redirects between language or market URLs.
Selecting a language does not change the storefront language
You select a language in the GLC Selector, but the storefront stays in the default language.
The Selector preview is blank or asks for a password
The Preview in Selector settings shows a password screen or fails to display the storefront.
A language cannot be added as a target language
The language you want is missing or unavailable in Add target language.
A language is missing from the Selector
A target language is available in your setup but does not appear in the storefront Selector.
The Selector does not appear on the storefront
The GLC Selector is missing from your published storefront.
Checkout shows a different currency
The cart displays the currency selected in GLC, but checkout uses a different currency.
Currency conversion is not working
Selecting a currency in the GLC Selector leaves storefront prices unchanged, or the currency is missing from the list.