Some storefront content remains untranslated
The storefront switches languages, but some text stays in the default language.
1. Check when the content appears
Open the page in a private window, select the target language, and wait a few seconds. For content in a cart drawer or pop-up, open it and wait for its text to load.
If the text translates after a pause, follow Translations appear after a delay.
2. Identify the content type
| Content | What to check |
|---|---|
| Text inside an image | Upload a localized replacement using Translate images. |
| Product, page, or theme text | Find its resource in Manage translation, enter the target-language wording, and save. |
| Third-party app text | Check Third party apps and the app's own translation settings. Content inside an iframe requires translation through that app. |
See Edit translations for the resource locations.
3. Check translation exclusions
An element with the notranslate class, or content inside that element, is excluded from Auto Translation. If the exclusion is intentional, save translations for that content in each target language. If it was added accidentally, ask your theme developer or our support team to review it.
See Exclude content from Auto Translation.
Check the affected page again. If the text stays untranslated, send its exact wording, page URL, target language, screenshot, and the name of any app providing it to support@gelacy.app. We'll check it for you.